SHIPPING AND RETURN POLICY
This document sets out the shipping policy that applies to customers that make a purchase at Herders Company. If you have any questions, please contact our customer service team on +976 94088187 or firstname.lastname@example.org
SHIPPING OPTIONS AND DELIVERY TIME
We offer the following shipping options – you will be asked to select a shipping method at checkout.
Shipping by DHL – Fastest way to receive your package, normally takes 7-10 days on international orders, with tracking number
Shipping by EMS – Standard international shipping service, will be delivered to you with your local delivery service provider, normally takes 3-4 weeks on international orders, with tracking number
ORDER PROCESSING TIME
All orders placed before 2 PM Monday to Friday are processed and dispatched the within 1-2 days, all orders placed after will be dispatched the next day. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day.
Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.
TRACKING YOUR ORDER
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.