SHIPPING AND RETURN POLICY

This document sets out the shipping policy that applies to customers that make a purchase at Herders Company. If you have any questions, please contact our customer service team on +976 94088187 or herders.co@gmail.com

SHIPPING OPTIONS AND DELIVERY TIME

We offer the following shipping options – you will be asked to select a shipping method at checkout.

Shipping by DHL – Fastest way to receive your package, normally takes 7-10 days on international orders, with tracking number 

Shipping by EMS – Standard international shipping service, will be delivered to you with your local delivery service provider, normally takes 3-4 weeks on international orders, with tracking number

ORDER PROCESSING TIME

All orders placed before 2 PM Monday to Friday are processed and dispatched the within 1-2 days, all orders placed after will be dispatched the next day. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day.

INTERNATIONAL ORDERS

Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.

TRACKING YOUR ORDER

Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.

WHAT CAN I RETURN?
We hope you love your purchase but if not, you can return any unworn, unwashed, undamaged or defective garments with their original tags that were purchased on Herders website. Items purchased on the website cannot be returned to our stores. If you receive an item that is damaged, please contact customer service immediately. You can email herders.co@gmail.com

WHEN CAN I RETURN MY ITEMS?
Because of the pop-up nature of our business we can only take online returns for a limited window.
Returns must be requested within 5 days of receiving garments. Prepaid return labels will be issued to your email within 48 hours of placing the return request. Returns must then be sent within 48 hours of receiving return labels. Shipping fees will be deducted from refunds after this window. No returns will be accepted after 7 days of receipt.

WHEN WILL I SEE REFUND?
After we have received your return, please allow 7-10 days for processing. Refunds will be issued in the form of which payment was received. Shipping charges are non-refundable. We strongly recommend that you save your return tracking number until you have been notified that we have completed your refund.

Refunds are processed Monday thru Friday.

Herders LLC
Olympic street 34-41, 1st khoroo, Sukhbaatar district, Ulaanbaatar, Mongolia 

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